Our orders are picked, packed, and dispatched from our warehouses within 1 to 2 business day of placing your order. Delivery times will vary depending on the shipping service you selected and your chosen destination. Please note that all shipping estimates provided are calculated in business days, excluding weekends and holidays.

Due to the holiday season and increased demand during BFCM, shipping times may be slightly extended. Additionally, if there are strikes, extreme weather, or other uncontrollable factors, delivery times may vary. We appreciate your understanding and patience during these periods and are committed to ensuring your order reaches you as quickly as possible.

Region & Delivery time

United States : 3-10 business days

Rest of World : 10-20 business days

Please note this does not apply to CustomFit orders. CustomFit orders typically takes 5-20 business days after confirmation. When your order is ready to ship, you'll receive a tracking number via email. Delivery times vary by location but generally take 5-20 business days to reach your doorstep.

Thank you for your understanding, and we’re here to assist if you have any questions!

For shipping within the United States, we offer free standard shipping on orders over $100. Orders under $100 will incur a $4.99 standard shipping fee. Express shipping is available for $19.99 regardless of order value.

For international orders (Rest of World), we provide free standard shipping on orders over $100, while orders under $100 have a $4.99 shipping fee. Express shipping is not available for international destinations.

Free standard ground shipping is available for orders over $100 in value (after discounts and before taxes) within the 48 contiguous states. Please note that this offer does not apply to Hawaii, Alaska, or Puerto Rico. If your order meets the criteria for free shipping, this option will be automatically applied during checkout.

After your order has left our warehouse, we'll promptly send you an email containing your tracking information. This will allow you to easily monitor the progress of your order as it makes its way to your doorstep. Please keep in mind that the tracking information will become active once your order is in the hands of the carrier.

We partner with Shopify Payments to provide you with a variety of payment options on our website. Currently, we offer:

Most major credit cards

• AMEX
• PayPal
• Apple Pay
• ShopPay

Please note that the availability of these options may vary depending on your location.

Keep in mind that certain payment processors, such as Apple Pay and PayPal, may default to the address associated with your account. Therefore, it's important to double-check your details before completing your order to ensure accurate delivery. If you have any questions or concerns about payment methods, feel free to reach out to our customer support team for assistance.

United States:

Orders are shipped from the United States, and as such, extra duties and taxes may apply depending on your selected destination. Please be aware that Nolan Interior is not responsible for these costs and does not offer refunds for them.

Non United States, we provide two options:

Both options include door-to-door tracking for your convenience.

Please note: Orders shipped to the United States do not require additional customs or duties to be paid.

For shipping within the USA, we use the following carrier:

Standard Delivery :USPS

For international deliveries, we partner with local postal services to complete the final delivery. For specific details about international carriers, please contact us.

Once your order leaves our warehouse, we'll send you an email with tracking information so you can monitor your package's journey. The tracking details will become active after the carrier receives your order.

Please note that delivery delays may occur due to circumstances beyond our control, including carrier issues, severe weather, natural disasters, strikes, holidays, peak seasons, or incorrect delivery information. If you experience a significant delay or believe your package is lost, and you cannot resolve the issue with the carrier directly, please contact our support team through our Contact Form.

Note: For the latest updates on delays and transit times, please check the USPS and UPS websites

After your order has shipped, we cannot modify the delivery address directly. However, if you need to change the shipping address, please contact the carrier directly using your tracking number. The carrier can help redirect your package to ensure successful delivery.

Please allow an extra 3 business days after the 'delivered' scan, as carriers sometimes mark packages delivered prematurely. If your package hasn't arrived after this period, please contact us through our Contact Form.

Important: First, check thoroughly around your delivery location. Carriers often place packages in hidden spots to protect them from street view. Also, check with your neighbors or Apartment Office Manager to see if they accepted the delivery on your behalf.

Thank you for your patience regarding your delivery. If your package hasn't arrived by the expected delivery date, please wait four additional business days before contacting us. After this extended period, if you still haven't received your package, please reach out to us here, and we'll assist you promptly.Important: All claims for missed or incorrect deliveries must be reportedwithin 45 days of placing your order. Please notify us of any issues as soon as possible to ensure timely resolution. Thank you for your understanding.

Need to modify your product, update your shipping address, or cancel your order?

Within one hour of purchase:

To make changes within the first hour, log into your customer account. Note that any modifications will cancel your current order and redirect you to checkout.

After one hour of purchase:

Once you've received order confirmation, we cannot guarantee changes can be made.

Contact us via chat or email at support@spacelves.com with the subject line URGENT, and we'll do our best to help.

For incorrect shipping addresses, we cannot take responsibility or send replacement orders. We suggest contacting your local carrier about redirecting the package.

Orders cannot be canceled once processed by our warehouse. You'll need to follow our standard returns process for a refund.

We apologize for this mix-up!

If you've received an incorrect item or your order is missing something, please contact us through our Contact Form with these details:

Your order number

Which item is incorrect or missing

The condition of the package you received

Send us a photo:

We'll send out a replacement as quickly as possible!

We strive to prevent shipping errors and appreciate your patience while we resolve this issue.

Note: For limited edition products, immediate replacements may not be available.

You can easily track all your orders by creating an account on our website.

Here's how simple it is:Just click HERE sign up or log in with the email address you used for your order, create a password, and you're all set!

Need to modify your product, update your shipping address, or cancel your order?

Within one hour of purchase:

To make changes within the first hour, log into your customer account. Note that any modifications will cancel your current order and redirect you to checkout.

After one hour of purchase:

Once you've received order confirmation, we cannot guarantee changes can be made.

Contact us via chat or email at support@spacelves.com with the subject line URGENT, and we'll do our best to help.

For incorrect shipping addresses, we cannot take responsibility or send replacement orders. We suggest contacting your local carrier about redirecting the package.

Orders cannot be canceled once processed by our warehouse. You'll need to follow our standard returns process for a refund.

We apologize for this mix-up!

If you've received an incorrect item or your order is missing something, please contact us through our Contact Form with these details:

Your order number

Which item is incorrect or missing

The condition of the package you received

Send us a photo:

We'll send out a replacement as quickly as possible!

We strive to prevent shipping errors and appreciate your patience while we resolve this issue.

Note: For limited edition products, immediate replacements may not be available.

You can easily track all your orders by creating an account on our website.

Here's how simple it is:Just click HERE sign up or log in with the email address you used for your order, create a password, and you're all set!

We understand that mistakes happen, and we apologize for any inconvenience!

If your order is missing an item, please contact us via our Contact Form. Please provide:

Your order number

The specific item that is missing

A photo showing how the order arrived, including the original packaging

We'll send you a replacement right away!

While we work hard to prevent such issues, we appreciate your patience as we resolve this for you.

Note: For limited edition products, immediate replacements may not be available.

We sincerely apologize if you've received a faulty item!

To help us assist you promptly, please get in touch via our Contact Form and provide these details:

Your full name and address

Order number

A description of the issue

Clear photos or video showing the defect

If you report a faulty item within 14 days of delivery, we'll provide a full refund.

For reports made after 14 days, we'll offer a replacement item, exchange, or store credit equal to your purchase amount.

Your satisfaction matters to us, and we'll work hard to resolve this issue to your complete satisfaction.

Need to return something? We've got you covered!

United States:

Your satisfaction is our priority. If you're not 100% satisfied with your purchase, you can return it to our warehouse for a refund (minus $9.95 handling fee per order) or exchange* within 30 days of delivery. Returns after this period cannot be processed for refund, store credit, or exchange.

When you start your return, we'll email you a digital prepaid USPS shipping label to print. Have questions? Fill out the form below, or head straight to our Return Portal to process your return.

For exchanges: If your new item costs more than your original purchase, you'll need to pay the difference. If it costs less, we'll refund you the difference.

SpacElves's Return Policy:

Items must be unused and in original condition. Once we receive your return, we'll process your refund (minus $9.95 handling fee per order) to your original payment method. Refunds cannot be sent to different accounts.

All returns undergo inspection. Items returned in unsellable condition won't be refunded.

Please remove any non-Nolan Interior items from your return package, as we cannot return these to you.

For complete returns, include any free promotional items. Otherwise, their full retail price will be deducted from your refund.

We provide free domestic return shipping via USPS label and free shipping on exchanges.

Keep your drop-off receipt. If USPS loses a verified return, we'll honor your Return/Exchange.

Original shipping costs are non-refundable.

We only accept returns using our prepaid return labels. We won't reimburse costs for other shipping labels.

We only accept returns from verified spacelves.com orders.

We don't match competitors' prices.

All return labels are digital. Some USPS locations accept QR codes instead of printed labels. Find these locations here: USPS Locator

APO and FPO addresses may require different return addresses due to shipping restrictions.

Refunds are processed after we receive your return at our warehouse.

We don't match promotional prices, including sales events, limited-time deals, or special offers.

Non United States:

We currently only offer returns to customers within the United States. We apologize for any inconvenience this may cause.

Returning Your Order:

Hello!

Need to return something? No problem! Here's how to return your items:

Enter your Order Number and Zip Code. You'll find your Order Number (e.g., #123456) in your confirmation email.

Select the items you want to return.

Tell us why you're returning the items—whether they're damaged, incorrect, or just not what you expected.

Choose between an exchange or return.

Select your preferred refund option: an "Extra $10 Shop Now Credit" or standard refund amount.

We'll email you your return shipping label.

Please return items unused, in original packaging, and in their original condition. Note that a $9.95 handling fee applies per order to cover inspection, testing, repackaging, and restocking costs.

Thank you for your understanding—we're here to help make this right!

Your order number is a six-digit number starting with # that appears in your Order and Shipping Confirmation emails and on your packing slip. Can't find it? No problem! Email us at support@spacelves.com from the address you used for your order, and we'll help you locate it.

All Returns & Exchanges* must be processed through our Returns Portal within 30 days of purchase. We'll provide a prepaid shipping label for your return.

For exchanges: If your new item costs more than the original purchase, you'll need to pay the difference. If it costs less, we'll refund you the difference.

Not completely satisfied with your product? Don't worry! Our Customer Support team is here to help you find the perfect item for your lifestyle and needs. Reach out anytime for personalized advice.

Once we receive your returned item at our warehouse, we'll ship your new order right away.

Important exchange policy details:

Exchanges* must be made within 30 days of delivery. We cannot offer refunds, store credit, or exchanges after this period.

Items for exchange must be unused and in their original condition with complete packaging. We cannot process exchanges for used items or those not in their original state.

Each order can be exchanged once only. Previously exchanged items cannot be exchanged again.

While discounts and promo codes cannot be applied to exchanges, we'll credit you the full retail value of your original item. For example, if your sofa cover's retail price was $19, you'll receive a $19 exchange credit.

If your new item costs less than the original, we'll refund the difference. If it costs more, you'll need to pay the difference.

Exchange credits cannot be saved—they must be used immediately.

For exchanges to items with different prices: You'll need to pay the difference if the new item costs more, or you'll receive a refund if it costs less.

Ready to make an exchange? Simply email our Customer Care team at support@spacelves.com. We're here to help!

For U.S. customers, the handling fee($9.95) covers inspection, testing, repackaging, and restocking to prepare items for resale.

Please note: At this time, we can only process returns from customers within the United States. We apologize for any inconvenience this may cause to our international customers.

Once we receive your returned items, we'll assess them within 5-10 business days. After assessment, we'll issue your refund and send you a confirmation email. The credit will appear on your original payment method within 10 business days.

The following items cannot be returned:

• Replacement products
• Free gifts
• Custom Fit products

Haven't received your return label? This means your items need additional review. We'll email you within 1-3 business days once the review is complete. Thank you for your patience!

If you've been waiting longer than 3 business days, please contact our support team—we're here to help.

If you return an incorrect item using our return label, here's our process:

We will store the item in our warehouse for 2 weeks.

During this time, we'll contact you to choose one of these options:

Dispose: We can dispose of the item at no cost to you.

Return: We can send the item back to you, but you'll need to pay shipping costs based on weight and delivery location.

If we don't receive your response or shipping payment within 2 weeks, we will dispose of the item.

If you use your own shipping label instead of ours to return a product, here's what happens:

We won't charge the $9.95 handling fee.

You'll receive a full refund for your returned product as stated in the return policy

We won't reimburse you for your shipping costs.

Each order has its own unique return label that helps us match returns to your account. While combining items from different orders into one box may seem convenient, it can cause problems. If you use a single label for multiple orders, our system can only process the refund for the order linked to that specific label. This could delay or complicate refunds for other items.

For smooth and timely processing, please use the designated return label for each order. We're here to help if you have any questions!